Troubleshooting and Support


Display is blank Make sure fresh AA alkaline batteries are correctly installed (see Step 7 of the section Installing the Thermostat)
Heating or cooling does not run
  • When running heat, display will show HEAT ON in lower right of display

  • When running cool, display will show COOL ON in lower right of display

  • If display shows WAITING FOR EQUIPMENT under temperature reading, it is in compressor delay mode to protect the system. Wait 5 minutes to see if the thermostat makes a Heat or Cool call

  • If display does not indicate a call for Heat or Cool or WAITING FOR EQUIPMENT, verify the mode setting, temperature setpoint and room temperature

If the Up or Down arrow is pressed:

  • Upper left of display shows mode setting

  • Upper right shows setpoint

  • Center of display shows room temperature

If the issue persists:

  • Check circuit breaker and reset if necessary

  • Make sure power switch at heating & cooling system is on

  • Make sure furnace door is closed securely

Heat runs with Cooling
  • Verify there is not a wire attached to W for heat pump systems. See Wiring section

  • For heat pump applications the reversing valve is energized in Heat on some heat pumps and Cool for other heat pumps.

  • Verify that ISU 2060 is set correctly Verify that no wires are shorted. Look for exposed sections of wire at the UWP

Heat runs with no call for heat or cooling
  • Verify display does not indicate HEAT ON or COOL ON

  • Verify there is not a wire attached to W for heat pump systems. See Wiring section.

  • Verify that no wires are shorted. Look for exposed sections of wire at the UWP

Cannot change setpoint to desired setting
  • Verify the mode setting (Heat, Cool or Auto in upper left of display)

The setting ranges for these modes are:

  • Heat: 32 ºF to 90 ºF (0 ºC to 32.0 ºC)

  • Cool: 50 ºF to 99 ºF (10.0 ºC to 37.0 ºC)

WAITING FOR EQUIPMENT (shown in display under Room Temperature)

The compressor protection feature is engaged. Wait a few minutes for the system to safely restart to avoid damaging the compressor.

Customer Assistance

For assistance with this product, please visit honeywellhome.com

Or call Resideo Customer Care toll-free at 1-800-633-3991

1-Year Limited Warranty

For Warranty information go to honeywellhome.com/support